WearelookingforApplicationSupportSpecialistinChengdutojoinourteam,whereyouwillhavetheopportunitytoworkwiththelatestcloudtechnologiesandcontributetoourcontinuousimprovementinitiatives.Qualifications:Webelievethatyouaresocial,flexibleandlikeworkinginaglobalenvironment.Youhaveastrongcustomerfocusandanatural,servicemindedattitude.Inyourworkingsituationyouenjoyteamwork,butyoucanalsoworkindependentlyandtakeinitiativewitharesult-orientedmindset.Youmotivateyourcolleagues,andyouhaveapositiveattitude.ThegeneralqualificationsarethatyouhaveanadequateacademicITbackgroundandthatyouareacommunicativeteam-player.Youhavetheabilitytoestablishandmaintaingoodrelationsandalsohavetheabilitytoworkinaglobal,multi-culturalorganization.Responsibilities:•ProvideefficientandaccuratesupporttocustomersandsecurethedefinedServiceLevelAgreements(SLA).•Customerticketsreceivingandhandling,includingticketcreation,synchronization,analysisandresolution.•Workoncontinuousimprovementsinsupportareasbyjoiningbothinternalandexternalmeetings.•Maintaingoodinteractionandcommunicationwithrelevantteams.•Keepknowledgebaseupdatedregularlyandcontributetothedevelopmentofbestpractices.NeededCompetence:•KnowledgeinLinuxsystems.•Operationalandproductionsupportexperience,withagoodunderstandingofITILandSLA.•Troubleshootingexperiencewithstronganalyticalandproblem-solvingskills.•FamiliaritywithcloudtechnologyservicesformonitoringsuchasDatadog,Kibana,Grafana,etc.•FluentEnglishcommunicationskills(bothverbalandwritten)isamust.•Teamplayerwithacustomer-orientedmindset,abletoworkinaglobal,multi-culturalenvironment.ValuableCompetence:•ExperiencewithAmazonWebServices(AWS)orsimilarcloudproviders.•Knowledgeinpython.•Experiencewithtelematicssolutions.EducationandWorkingExperience(inyears):•Bachelor’sdegreeinComputerScience,ComputerEngineering,Mathematics,orrelevantfield;•2-5yearsofrelatedworkingexperience.语言要求:英语+普通话
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