JobPurpose:TheOperationExcellenceManagerroleresponsibletomanageandcoordinateretailstoreactivitiesconcerningRetailGeneralServices,eCommerceOrderFulfilmentOperations,LossPreventionBestPractice,andtoshowcompany’soperationalexcellencestandardsyetsupportstoredailyoperation.Therolewillrepresentthestorecommunicatingwithkeygovernmentagenciesforstoreoperationsissues.KeyAccountabilities:InadditiontofollowingLaneCrawford’spoliciesandprocedures,keyaccountabilitiesinclude,butarenotlimitedto:RetailOperationsOperationalExcellence:Overseestoreoperationstoupholdbrandstandards,enhanceprocessefficiency,guaranteethatretailactivitiesareconductedin-storeinaccordancewithcompanypoliciesanddirectives.StandardOperationProcedure(SOP)Management:DevelopandenforceStandardOperatingProcedurestoensureuniformityacrossdailyoperationsandadaptthemforlocalrelevanceyetaligningwithcorporatedirectives.ProcessImprovement:Initiateimprovementsinoperationalprocedurestobooststoreproductivityandaddresscompliancegapsorstructuralissues.Diligentlyreviewretailprocessestoaddresscomplianceissuesandstructuralflaws,preventingpotentialbusinessharm.SalesSupport:Responsibletomonitorsalessupportactivitiesinstore,conductsupervisionandregularinspectionstoallstorebackofhouses,enforceimprovementactionstosolveinsufficient,incomplianceoperations.LossPrevention:Thoroughlyinvolvedininventorymanagement,ensurecomplianceinventorycontrolmeasuresareconstantlyexecutedbyretailteamstopreventtheftandloss.Expensescontrol:Organize,plan,coordinatestore’soperationalexpenses,maintainingcost-effectivepracticesforsustainablegrowth.CrossfunctionsCollaboration:SupportStoreMangertocoordinateDepartmentMangerstoworkwithcrossfunctionpartners–Admin.,Buying,Digital,Finance,HR.,Marketing,Planning,Visual,toidentifyandtranslatebusinessneeds/requirementsintosolutionandfacilitateoperationstrategytosupporttheroll-outofretailprojects. GeneralService&StoreProjectSalesFloorSupervision:DirecttheRetailGeneralService/Maintenance/Security/CleaningTea
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